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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Maryanski

January 28, 2026

5  out of  5
rating by Emily Maryanski
"Thanks Duke. You have been incredibly helpful, I appreciate your communication with me. This whole process has been made so easy because of you. Thanks again"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Duke was able to make the process easy and that his communication was helpful. We'll be sure to pass along your appreciation to him. Thanks again for your support!"
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Tamara Hoefer

January 27, 2026

5  out of  5
rating by Tamara Hoefer
"Bruce Kitterman State Farm office has been very helpful with getting me through to the elusive claims department in order to finalize the claim on my older car. They also got right on the task of getting my new car covered and my new insurance cards to me. I’m very happy with their willingness to serve me and get the job done promptly. I’ve had help from several different people in the office and they were all knowledgeable and able to help me with my coverage needs right away."
We responded:
"Thank you so much for your thoughtful and detailed 5-star review! We’re delighted to hear that our team at Bruce Kitterman State Farm was able to assist you promptly and effectively with your claims and new coverage on your new vehicle! Providing knowledgeable and friendly service is our top priority, and your kind words mean a lot to all of us. We truly appreciate your trust and look forward to continuing to serve your insurance needs! ~ Bruce Kitterman State Farm"
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Adam Braun

January 20, 2026

5  out of  5
rating by Adam Braun
"We worked with Ben on a quote for home owner and vehicle insurance. He was very thoughtful in his quote and took the time to explain his recommendations. I highly recommend the Kitterman agency and especially Ben!"
We responded:
"Thank you for your wonderful feedback! We're glad to hear that Ben provided thoughtful recommendations and took the time to explain everything clearly. We appreciate your high recommendation of both Ben and the Kitterman Agency. Please don't hesitate to reach out if you need any further assistance!"
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LeAnn Vance

January 13, 2026

5  out of  5
rating by LeAnn Vance
"Melissa is as absolutely amazing with her fast and professional service - within 4 minutes she was able to take care of my request. Always kind and professional. Thanks, Melissa!!"
We responded:
"Thanks a bunch for the awesome review! We’re so happy Melissa could help you quickly and professionally. We’ll make sure to share your kind words with her. Looking forward to helping you again soon!"
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Julie F

January 12, 2026

5  out of  5
rating by Julie F
"I’ve been a lifelong customer with State Farm. Every agent has been amazing, but Melissa and the team have been outstanding. They always take my calls, know me by name, and make me feel heard with whatever life throws at me! Highly recommend!"
We responded:
"Thank you so much for your kind words and continued trust in State Farm! We're thrilled to hear that Melissa and the team have provided you with outstanding service and made you feel valued. Your recommendation means a lot to us. We're always here to support you, no matter what life brings!"
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Amanda Barents

December 30, 2025

5  out of  5
rating by Amanda Barents
"Working with Duke was a great experience! He maximized my savings for my home and auto insurance. Highly recommend Kitterman State Farm as your go to insurance company if you're looking to save!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Duke was able to help maximize your savings on your home and auto insurance. We truly appreciate your recommendation and look forward to continuing to serve you at Kitterman State Farm!"
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Steve Kaiser

December 30, 2025

5  out of  5
rating by Steve Kaiser
"The Kitterman agency is very responsive to all questions and items that come up. I would recommend Ben to anyone looking for insurance. He is knowledgeable and provides excellent customer service!!"
We responded:
"Thank you for your wonderful feedback! We're glad to hear that Ben and the Kitterman agency were responsive and provided excellent service. We appreciate your recommendation and are always here to help with any insurance needs you may have!"
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Caleb DeGarmo

December 24, 2025

5  out of  5
rating by Caleb DeGarmo
"Bruce Kittermans office is great. Ben Tordsen was awesome he walked me thru the process step by step, and answered all my questions in very understandable manner thank you Ben."
We responded:
"Thank you for the great feedback! We’re glad Ben was able to walk you through everything step by step and make the process easy to understand. We appreciate you taking the time to leave a review!"
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Jason RedBear

December 18, 2025

5  out of  5
rating by Jason RedBear
"The state farm agent Melissa is very professional and courteous , she help me with all my insurance needs with a great price , thank you very much Melissa for being awesome."
We responded:
"We're so glad to hear that Kameron and the team were able to assist with your insurance needs. Your feedback on their professionalism and courtesy is music to our ears. Thanks for choosing us! – Bruce"
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David Hein

December 17, 2025

5  out of  5
rating by David Hein
"Been a statefarm customer for over 20 years. I appreciate the personal service, Melissa took the time to review all my policies and saved me some money. I highly recommend these guys!"
We responded:
"Thank you so much for your kind words and for being a loyal State Farm customer for over 20 years! We're thrilled to hear that Melissa provided you with personalized service and helped you save money. Your recommendation means a lot to us. We look forward to continuing to serve you!"
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Cole Bot

December 17, 2025

5  out of  5
rating by Cole Bot
"Thank you to everyone on the Kitterman team for your service since my wife and I moved to Rapid City a year and a half ago. We're glad we chose you as our State Farm agents! For any potential new customers: consider the Kitterman team! They were great about taking us as new customers and invited us to meet with them to explain all our insurance options soon after we'd moved in, even when they already had a ton of clients. They really can get busy with all the clients they have, so don't wait to make a call if you need something urgent such as a change to your plan (texts or emails could range from a couple days to couple weeks, whereas calls were reliably within days), but they've always been there to help and they've kept in touch with any changes over the years (just in the past month, they called to let me know my premiums had actually gone down significantly)!"
We responded:
"Thank you so much for your thoughtful and detailed review! We’re honored that you and your wife chose the Kitterman team as your State Farm agents after moving to Rapid City. We truly appreciate your kind words about our personalized service and communication. We always strive to be there for our clients, especially when things get busy, and your feedback helps us keep improving. Please don’t hesitate to reach out anytime!"
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tom luther

December 15, 2025

5  out of  5
rating by tom luther
"Teilla Drury was great and helped me so much. I really appreciated her extra effort!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Teilla went above and beyond to assist you. We appreciate your kind words and are here to help anytime you need us!"
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Marie Owens

December 11, 2025

5  out of  5
rating by Marie Owens
"I called to see if there were ways to reduce my insurance premiums and was extremely happy with the results."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we could help you reduce your insurance premiums. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Isaac Issioffia

December 10, 2025

5  out of  5
rating by Isaac Issioffia
"Very informative and helpful"
We responded:
"We appreciate your feedback! It’s great to know you found our service both informative and helpful. Please don’t hesitate to contact us if you need any further assistance!"
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Mark Cassella

December 9, 2025

5  out of  5
rating by Mark Cassella
"Absolutely the best"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience. We look forward to serving you again!"
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Jody Paulsen

December 8, 2025

5  out of  5
rating by Jody Paulsen
"Melissa was so kind and polite. She was able to explain how the insurance works when you total a vehicle. She assured me I would not be out there with a wrecked vehicle and no coverage. Thank you. I can rest easy."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Melissa was able to assist you and provide the clarity and reassurance you needed during a stressful time. Our team is dedicated to making sure you feel supported and informed every step of the way. If you ever have any more questions or need assistance, please don't hesitate to reach out!"
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Pam Carman

December 3, 2025

5  out of  5
rating by Pam Carman
"Melissa at Bruce Kitterman State Farm was very knowledgeable and was a great help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Melissa was knowledgeable and provided you with great assistance. We appreciate your feedback and look forward to serving you again in the future!"
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Kirstyn Russell

November 26, 2025

5  out of  5
rating by Kirstyn Russell
"I worked with Teilla on getting my current renters policy updated and fixed and she got done the same day I called as well as she helped me get my insurance taken care of when I needed to remove one vehicle and add another and shes was just ao quick and responsive and did everything that was asked of her and she's such a sweet amazing lady ❤️"
We responded:
"We're thrilled to hear that Teilla was able to assist you quickly and efficiently with your renter's policy and vehicle changes. She truly cares about providing excellent service, and your feedback means a lot to both her and our team. Please don't hesitate to reach out if you need anything else in the future!"
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D Munsterman

November 25, 2025

5  out of  5
rating by D Munsterman
"Excellent service. Great communication skills."
We responded:
"Thank you for your review, D! We are always happy to hear that our team is providing the excellent service and communication we strive to provide day in and day out. We appreciate your business and look forward to serving your insurance needs moving forward! "
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Wesley Hanson

November 21, 2025

5  out of  5
rating by Wesley Hanson
"Ben Tordsen was great to work with and got me great pricing on both home and auto. He took the time to explain the policy coverages to me and why they were built as they were. Ben was great at communicating along the way too. Couldn't recommend him enough."
We responded:
"Thank you so much for your wonderful feedback! We're glad to hear that Ben was able to find you great pricing on both your home and auto policies while taking the time to clearly explain your coverage options. Communication is key, and we're happy Ben kept you informed throughout the process. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!"
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Barbi Gallant

November 19, 2025

5  out of  5
rating by Barbi Gallant
"Thank you Matt for all your hard work and finding me an awesome amazing insurance policy! Saving money !! Melissa thank you for all your hard work and professionalism!!"
We responded:
"Barbi, it's not every day we hear our State Farm insurance policies referred to as awesome & amazing but saving people money is something we do all the time! Welcome to Kitterman State Farm!"
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Joel Kirst

November 17, 2025

5  out of  5
rating by Joel Kirst
"The whole office was so inviting when I first walked in, met Bruce and then sat down with Ben who was fantastic, knowledgeable and helped me with getting the plans I needed in place. Would highly recommend this agency!"
We responded:
"That's such an awesome thing to hear Joel, it was great meeting you as well and we can't wait to continue taking care of your insurance needs! "
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Char Steph

November 14, 2025

5  out of  5
rating by Char Steph
"Duke Mickle was an awesome help when it can to quoting our vehicles. He was knowledgeable, friendly, and best of all he saved us hundreds of dollars. Best keep him around there Bruce"
We responded:
"Hi Charles, we really appreciate the kind feedback on Duke! We have no plans of ever getting rid of him. Saving customers tons of money is our specialty! "
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Lisa Springer

November 12, 2025

5  out of  5
rating by Lisa Springer
"Erica called to do a review of our home and auto policies. She spent an hour with us on the phone and was quick to reply to questions and any changes that were necessary. She was friendly, polite and knowledgeable. I would highly recommend."
We responded:
"Thank you Lisa, from the 1st review to this one we're thrilled the experience is continuously great! Erica has been a great addition to our team and we can't wait to watch her grow and help more customers, just like yourself! "
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Karla Fitschen

November 10, 2025

5  out of  5
rating by Karla Fitschen
"Duke did a great job for us. He is super quick to respond to emails . He is professional and absolutely GREAT to work with! 10 out of 10, would recommend."
We responded:
"We really appreciate your kind words about Duke, he's an incredible member of our team and great at getting things done efficiently. Thank you for being a customer! "